What types of payments and credit cards do you accept?
We accept certified funds (money orders or cashiers checks); and credit cards Visa, Discover, MasterCard, and American Express.
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Can I cancel my order?
Yes, as long as the item has not been shipped and the vendor can cancel in time. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was cancelled, accept delivery of the item and log a support ticket under returns with Matt's New & Used Guns on our website and we will reply with return instructions. Returns are subject to a restocking charge as determined by the vendor. Sorry but return requests made after 7 days cannot be accepted as our suppliers do not allow a late returns grace period.
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I cancelled my order but I haven't received a credit yet. How long do credits take?
Matt's New & Used Guns submits all requests for credits within 24 hours of receipt but it may take 7 - 10 business days for you to receive your credit slip by mail. Credits should be reflected your next credit card statement or the following one, depending on where you are in your billing cycle.
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Can I return an item that is damaged, defective, or I just don't want?
All purchases are subject to developer and distributor return policies. Scopes that have been mounted on firearms we consider to be in USED Condition and will not be accepted for return. We are unable to process returns on ammunition due to liability and safety issues. We apologize in advance for any inconvenience this may cause. Items may be returned only in the original packing, and all documentation must be included. Based on the manufacturer's and our supplying warehouse's policies, some defective products must be sent back to the manufacturer for repair or replacement.

Sorry, but return requests made after 7 days cannot be accepted as our suppliers do not allow a late returns grace period. On most new equipment (unless otherwise noted), items may be returned for a full refund (minus freight charges and 15% restocking fee) within 7 days of date of delivery, provided the items are returned to us freight pre paid and have received an authorization to be returned. If you receive a defective Item from us, contact us immediately and include your invoice number. We will arrange pick up the defective item and send you a new one. Items may be returned only in the original packing, and all documentation must be included. Based on the manufacturer's and our supplying warehouse's policies, some defective products must be sent back to the manufacturer for repair or replacement.

If your shipment appears to be damaged upon arrival do not accept the shipment. If after you open your shipment you find that you have received damaged or defective merchandise, please contact us within 5 days of receipt of package for a Return Authorization Number.
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What happens if the item I ordered is not available?
Matt's New & Used Guns vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances beyond our immediate control. We have a sophisticated web site system online that let's you know if a product is available or not.

Matt's New & Used Guns reserves the right to cancel your order for a full refund at any time.
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Why was I charged sales tax on my purchase?
State tax is applied to all product shipped to Ohio. Out of state customers are responsible for any applicable sales or use taxes for their state (if applicable).
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Can I have an order shipped to my P.O. Box?
No. Merchandise is primarily shipped via UPS and UPS requires a valid street address. We have also decided that by not offering PO shipping we greatly reduce the chance of fraudulent orders and can continue to keep costs low. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. Matt's New & Used Guns cannot deliver to A.P.O., F.P.O.

International Shipping:
Please, contact us for international shipping.
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Can I ship my order to a different address?
Yes! (As long as it is not a firearm.) When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
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How are shipping charges calculated?
Shipping charges vary according to product weight and destination. We use the most sophisticated programming language to deliver real time shipping quotes during checkout based on your product weight and dimensions, direct from the shipping carriers. Matt's New & Used Guns reserves the right to a modest handling fee which may be added at Matt's New & Used Guns’ option and displayed as part of your shipping total.

Because Matt's New & Used Guns does not inventory many of the items sold, your order may be shipped directly from one of our authorized vendors from the warehouse closest to the shipping address. The individual vendor ultimately determines the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.

Most products are shipped via UPS because they offer package insurance and excellent tracking software. However, the method of shipment is always determined by the shipping vendor. In some cases, vendors have special arrangements with other package services such as Federal Express, Airborne etc.
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