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Shipping
Back Orders
Exchanges & Returns
Product Warranties
Condition of Products
Notice to all
Customers
Privacy
Shipping
Generally, if an item is in stock, you can expect it to
be shipped the next business day after your order is
placed. There is a "rush packing" option for $6.00 that
guarantees same day shipping for orders placed before
10:00 a.m. central time.
At the time of check out, you select the method of
shipping. We offer a wide range of shipping methods from
UPS and the USPS.
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Back Orders
You will be notified by e-mail of any back ordered
items, at which time you have a option to leave the
order with us until product is restocked, or refund. We
will not hold a order in wait of a back ordered item.
PLEASE DO NOT ORDER BACK ORDERED ITEMS UNLESS YOU CAN
WAIT FOR RESTOCK.
A few notes about Back Orders:
You will be notified via email when a portion of your
order has been back ordered
No extra shipping costs are charged for back ordered
items
You can check the status of a back order by logging into
your account.
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Exchanges
& Returns
We want you to be completely satisfied with your order.
However, in the event of a problem with your purchase,
please adhere to the following guidelines for prompt
exchange/credit service. If unsure about a product
please contact us BEFORE ordering.
Return/Exchange Guidelines
If it is necessary to return merchandise for an
exchange/refund, all merchandise must meet the following
conditions:
- Return in original packaging
- Return to Green Supply within (30) days
- Copy of invoice enclosed with merchandise
- Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a
$10.00 exchange fee plus a shipping charge.
- Merchandise returned for refund- will be charged a 15%
restocking fee - $3.00 minimum.
- All returns must be prepaid;
- No COD’s accepted
If the merchandise you wish to receive is out of stock,
a refund/credit will be issued promptly. All returns for
refund paid by credit card will receive a credit to the
credit card.
Any questions concerning an exchange/refund should be
directed to our customer service department at (573)
594-6771. If merchandise you receive is defective, call
our customer service department for instructions.
For a prompt exchange/refund, return all merchandise to:
GREEN SUPPLY INC.
3059 Audrain Rd. 581
Vandalia, MO 63382
Attn: Customer Service
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Product
Warranties
Matt's New & Used Guns does not warranty the merchandise
we sell. All warranties, either stated or implied, are
the sole responsibility of the product's manufacturer.
Because manufacturer's warranties vary from item to
item, please refer to the documentation that accompanies
your purchase for warranty details.
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Condition of Products
Although we normally sell only new, factory sealed
items, we occasionally offer opened or "bad boxed" items
at reduced prices. We'll always let you know if the
product you're interested in isn't new.
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Notice to All Customers
We cannot possibly be aware of and interpret all of the
city, county and state restrictions for the extremely
large assortment of products that we offer. With this in
mind we do not warrant that you may legally purchase,
resell, own, or use all of the products offered by us.
Many cities, counties and states prohibit certain
products and it is your responsibility to be in
compliance with all laws regarding these products.
Products of issue include, but are not limited to
Ammunition, High Capacity Magazines, Knives, and
Airguns. When you place an order with us for products
that may have restrictions, you warrant to us that you
are a legal adult without legal restrictions and are in
compliance with all local city, county, state and
federal laws.
PLEASE CHECK ALL LAWS BEFORE PLACING YOUR
ORDERS.
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Privacy
All credit card numbers are encrypted and secure. All
customer orders are held in the strictest confidence. We
will not disclose or sale ANY customer information i.e.:
e mail addresses, names, telephone numbers, or physical
addresses. We value our customers and their privacy.
Our Commitment To
Privacy
Your privacy is important to us. To better protect your
privacy we provide this notice explaining our online
information practices and the choices you can make about
the way your information is collected and used. To make
this notice easy to find, we make it available on our
homepage and at every point where personally
identifiable information may be requested.
The Information We
Collect
This notice applies to all information collected or
submitted on the Matt's New & Used Guns website. On some
pages, you can order products, make requests, and
register to receive materials. The types of personal
information collected at these pages are:
Name, Address, Email address, Phone number, Credit/Debit
Card Information (etc.)
On some pages, you can
submit information about other people. For example, if
you order a gift online and want it sent directly to the
recipient, you will need to submit the recipient's
address. In this circumstance, the types of personal
information collected are:
Name, Address, Phone, Number (etc.)
The Way We Use
Information
We use the information you provide about yourself when
placing an order only to complete that order. We do not
share this information with outside parties except to
the extent necessary to complete that order.
We use the information
you provide about someone else when placing an order
only to ship the product and to confirm delivery. We do
not share this information with outside parties except
to the extent necessary to complete that order.
We use return email
addresses to answer the email we receive. Such addresses
are not used for any other purpose and are not shared
with outside parties.
We use non-identifying
and aggregate information to better design our website
and to share with advertisers. For example, we may tell
an advertiser that X number of individuals visited a
certain area on our website, or that Y number of men and
Z number of women filled out our registration form, but
we would not disclose anything that could be used to
identify those individuals.
Finally, we never use
or share the personally identifiable information
provided to us online in ways unrelated to the ones
described above without also providing you an
opportunity to opt-out or otherwise prohibit such
unrelated uses.
Our Commitment To
Data Security
To prevent unauthorized access, maintain data accuracy,
and ensure the correct use of information, we have put
in place appropriate physical, electronic, and
managerial procedures to safeguard and secure the
information we collect online.
Our Commitment To
Children's Privacy
Protecting the privacy of the very young is especially
important. For that reason, we never collect or maintain
information at our website from those we actually know
are under 13, and no part of our website is structured
to attract anyone under 13.
How You Can Access
Or Correct Your Information
You can access all your personally identifiable
information that we collect online and maintain by
logging into your account. We use this procedure to
better safeguard your information. You can correct
factual errors in your personally identifiable
information by sending us a request that credibly shows
error.
To protect your
privacy and security, we will also take reasonable steps
to verify your identity before granting access or making
corrections.
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